Frequently Asked Questions (FAQ)
CAN I CONTACT YOU TO PLACE AN ORDER?
While processing your order for fibreglass supplies on the Fibreglass Depot website offers the quickest and most precise method for payment, our team provides expert advice on all resins, gelcoats, and composite materials. Feel free to call or email if you need technical guidance on product selection before finalising your purchase.
Get in touch with us:
Phone: 09 949 1092 or 028 8510 3654
Email: info@fibreglassdepot.co.nz
IS IT POSSIBLE TO COLLECT MY ORDER IN PERSON?
Yes, we offer local pickup for your fibreglass materials from our Auckland premises. Once your order has been prepared and is ready for collection, we will notify you immediately.
Collection Location:33 Olive Road, Penrose, Auckland 1061
Store Hours for Collection:Monday - Friday: 7:30 AM - 5:30 PM Saturday: 9:00 AM - 3:00 PM Sunday: by appointment (send an email or call to arrange a time outside of these hours)
Collection Location:33 Olive Road, Penrose, Auckland 1061
Store Hours for Collection:Monday - Friday: 7:30 AM - 5:30 PM Saturday: 9:00 AM - 3:00 PM Sunday: by appointment (send an email or call to arrange a time outside of these hours)
HOW CAN I CONFIRM PRODUCT AVAILABILITY?
With our commitment to supplying a range of premium fibreglass products, epoxy resin, and gelcoats in New Zealand, we work diligently to keep high stock levels at our Auckland warehouse. Should a specific item be temporarily unavailable, we will promptly contact you to discuss options, such as providing an estimated restock date, a suitable alternative, or processing a refund.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Fibreglass Depot facilitates fast New Zealand wide shipping for all products. We generally aim to pack and dispatch all in-stock items on the same or next business day.
Major Cities & Towns: Typically 1–4 business days.Rural Addresses: Please anticipate an additional 2–3 business days for delivery
Major Cities & Towns: Typically 1–4 business days.Rural Addresses: Please anticipate an additional 2–3 business days for delivery
Do you offer customer support?
We offer customer support for the products we sell. You can reach our dedicated team via phone or email for assistance with any product inquiries, technical questions, or issues you may encounter.
Technical advice and 'Pro-Tips' are provided as a guide based on standard working conditions. Users should consult the specific Technical Data Sheet (TDS) or Safety Data Sheet (SDS) or their project requirements. These are available on request.