RETURNS AND REFUND POLICY
Last updated: 03/09/2025
We want you to be satisfied with your purchase, and we stand by the quality of our products. Please review our Returns & Refunds Policy below.
🔧 Damaged or Faulty ItemsNotify Us Within 7 DaysEmail info@fibreglassdepot.co.nz with:
Your order numberA description of the problemPhotos showing the issueReturn for InspectionIf requested, you must return the product to:
33 Olive Road, Penrose, Auckland 1061
You are responsible for return shipping costs.
Assessment & OutcomeOnce we inspect the returned item, we will notify you whether your refund or replacement is approved or rejected.
If ApprovedRefunds will be issued to your original payment method within 5 business days of approval.
❌ No Change-of-Mind ReturnsWe do not accept returns or provide refunds for change-of-mind purchases. Please double-check product details before ordering.
📦 Return ShippingYou must cover all return shipping costs unless otherwise agreed.We recommend tracked shipping, as we are not responsible for lost returns.
📜 Your Rights Under NZ LawThis policy is consistent with the Consumer Guarantees Act 1993 (NZ). If a product fails to meet consumer guarantees, you are entitled to a remedy, which may include a refund, replacement, or repair.
📞 Contact UsHave a question or need to start a return?📍 33 Olive Road, Penrose, Auckland 1061📧 info@fibreglassdepot.co.nz📞 09 494 1092
We want you to be satisfied with your purchase, and we stand by the quality of our products. Please review our Returns & Refunds Policy below.
🔧 Damaged or Faulty ItemsNotify Us Within 7 DaysEmail info@fibreglassdepot.co.nz with:
Your order numberA description of the problemPhotos showing the issueReturn for InspectionIf requested, you must return the product to:
33 Olive Road, Penrose, Auckland 1061
You are responsible for return shipping costs.
Assessment & OutcomeOnce we inspect the returned item, we will notify you whether your refund or replacement is approved or rejected.
If ApprovedRefunds will be issued to your original payment method within 5 business days of approval.
❌ No Change-of-Mind ReturnsWe do not accept returns or provide refunds for change-of-mind purchases. Please double-check product details before ordering.
📦 Return ShippingYou must cover all return shipping costs unless otherwise agreed.We recommend tracked shipping, as we are not responsible for lost returns.
📜 Your Rights Under NZ LawThis policy is consistent with the Consumer Guarantees Act 1993 (NZ). If a product fails to meet consumer guarantees, you are entitled to a remedy, which may include a refund, replacement, or repair.
📞 Contact UsHave a question or need to start a return?📍 33 Olive Road, Penrose, Auckland 1061📧 info@fibreglassdepot.co.nz📞 09 494 1092